Refund policy

Every piece in this shop is made to order, which means it is made after you buy it and made for you. That shapes how returns work, so here it is plainly.

If something is wrong with your order

If your piece arrives damaged, has a defect, or is not what you ordered, email hello@divinedailydose.com within 30 days of delivery with your order number and a photo. We will send a replacement or refund you in full, whichever you prefer. You do not need to send the item back.

Personalized and engraved pieces

A personalized or engraved piece is made with your words or your photo, so we cannot resell it and cannot accept it back if you simply change your mind. If we made a mistake in the personalization, we will remake it or refund you in full. If the mistake was in the text as it was typed at checkout, write to us anyway and we will do what we fairly can.

Pieces without personalization

You can return a piece that has no personalization within 30 days of delivery if it is unused and in its original packaging. Email us first so we can tell you where to send it. Return postage is yours to pay unless the return is because of our mistake. We cannot refund a return that does not reach us, so a tracked service is worth it.

Cancelling an order

Production starts quickly, so email us as soon as you can if you need to cancel or change an order. If production has not started, we will cancel it and refund you in full. Once it has started, we usually cannot stop it.

If you live in the United Kingdom or the European Union

You also have the legal right to cancel an order for a piece without personalization within 14 days of receiving it, without giving a reason. Tell us within those 14 days and send the piece back within 14 days after that, and we will refund the item price and the standard delivery charge. This right does not cover items made to your own specification, such as personalized or engraved pieces. Nothing in this policy limits the rights consumer law gives you where you live.

Refunds

Approved refunds go back to your original payment method. Most banks show them within 5 to 10 business days of our approval. If it has been longer, check with your bank and then write to us.

Import charges

If your country charges import duties or taxes on arrival, we cannot refund them when a parcel is refused because of them.

Questions

Email hello@divinedailydose.com. A person reads every message.